Hi, it’s nice to see you here! In this section, you will find all the information you need regarding our Terms of Sale. If you don’t find what you’re looking for, we invite you to contact us at the following email: info@pilover.com.

General Terms of Sale

Introduction

The following General Terms of Sale (hereafter “GENERAL TERMS”) apply to all purchase agreements of products reached on the PiLover.com. site. Browsing this site or placing a purchase order implies acceptance of these GENERAL TERMS OF SALE and of the Privacy Policy adopted by the site and therein stated.

The present GENERAL TERMS will regulate all relationships between the The sole proprietorship Saddi Nadia mentioned below (hereafter “THE VENDOR” or “PiLover”) and its clients (hereafter “The CLIENT” or “The CLIENTS”).

In compliance with what is provided for by the Italian law and in order to make the VENDOR easily identifiable we communicate the following identification data.

The domain PiLover is registered to:

The sole proprietorship Saddi Nadia;

Legal headquarters: Via Arce 110, 84125 Salerno (SA)- Italy;

C.F.: SDDNDA87C60Z600R

N. REA: SA – 468224

P. IVA: 05716600654

E-Mail: info@pilover.com

P.E.C.: amministrazione@pec.pilover.com

Activity: Retailing of non-food goods of any type (in particular electronic products of any type) on the Internet.

Classification ATECORI 2007 – Code: 47.91.1

PiLover is a European registered trademark registration n° registrazione 017923862 of the 26/06/2018.

Article 1

ACCEPTANCE OF THE GENERAL TERMS

1.1 The present GENERAL TERMS are considered accepted as soon as the CLIENT selects the “PayPal” button and clicks on it to access the PayPal screen.

1.2 For any further information regarding how to send a purchase order and, in more general terms, how to purchase, we refer you to Article 4 (Purchase) of the present GENERAL TERMS.

1.3 The CLIENT is held to carefully read the GENERAL TERMS available on our site.

1.4 Where the CLIENT qualifies as a “consumer” under the applicable European consumer protection laws (including, where relevant, Article 3, paragraph 1, letter a) of Italian Legislative Decree No. 206/2005 – the Italian Consumer Code), the CLIENT acknowledges that the availability of these General Terms and Conditions in electronic form on the SELLER’s website constitutes compliance with the obligation to provide a copy on a durable medium, as required by European consumer rights legislation.

1.4.1 For the definition of “consumer,” reference is made to the applicable European consumer protection laws, in particular Directive 2011/83/EU on consumer rights, and, where relevant for Italian customers, Article 3 of Legislative Decree No. 206/2005 (Italian Consumer Code).

1.5 Where the CLIENT qualifies as a “consumer” under applicable European consumer protection laws – and, for Italian customers only, under Article 3 of Legislative Decree No. 206/2005 (Italian Consumer Code) – the CLIENT undertakes to print or otherwise store these General Terms and Conditions on a durable medium, as required by Directive 2011/83/EU and the relevant national implementing legislation.

The CLIENT further declares to have been informed, through the reading of these General Terms and Conditions, of the information obligations set out in Article 6 of Directive 2011/83/EU and, where applicable, in Article 49 of the Italian Consumer Code.

1.6 For the purposes of these General Terms and Conditions, “non-consumer CLIENTS” shall mean legal entities, non-profit organizations (e.g. associations, foundations, committees, schools, universities), and natural persons qualified as professionals or entrepreneurs (including sole proprietorships) who enter into a contract for professional or business purposes.

Such Non-Consumer Clients do not benefit from the guarantees provided to consumers under Article 3, paragraph 1, letter a) of Legislative Decree No. 206/2005 (Italian Consumer Code) and Directive 2011/83/EU on consumer rights, which apply exclusively to consumers.

Article 2

PRODUCTS

2.1 The sole proprietorship Saddi Nadia deals with the retail of non-food goods of any type (in particular electronic products of any type) made on the Internet. The products offer is detailed on the Internet site on the following link: PiLover.com.

We invite our clients to carefully view and review each product present on the site before proceeding to the relative order.

2.2. The essential information about the products, together with the relative prices are displayed in the specific electronic catalogues present on the site and distinct for each category.

2.3 The prices indicated on the website are exempt from Value Added Tax (VAT), as the SELLER adheres to the flat-rate tax regime provided by Law No. 190 of 23 December 2014, as subsequently amended. PiLover, being exempt from the obligation to charge VAT, will not invoice CLIENTS any amount relating to such tax, in accordance with the applicable Italian tax law in the country of registration of the seller.

2.4 The only products the CLIENT may purchase are those present in the electronic catalogue at the moment of the purchase order, or those that are not expressly indicated as not available at any moment prior to the payment made by the CLIENT.

2.5 The present GENERAL TERMS discipline the offer, the purchase orders and their acceptance on the site pilover.com, they do not discipline the supply of services or the sale of products from third parties and/or in any case unrelated to the vendor, that may be present through links, banners and/or other hyperlinks. Consequently, before purchasing products and/or services from subjects different from PiLover, we suggest you verify their conditions of sale. In any case, the sole proprietorship Saddi Nadia is not responsible for possible trade with third parties.

2.6 Products are sold as described in the product information sheets. These sheets, just as the images describing the goods, are to be considered as informative material that contains general indications that might not fully coincide with the characteristics of the specific goods.

2.7 The lack of acceptance, even partial, of an order will not give the CLIENT any rights to compensation or indemnity, besides, the non-acceptance of an order will not amount to any liability expressed or implied in the contract.

2.8 PiLover is committed to granting the CLIENT the right to purchase products without any obligation to a minimum order.

As regards the maximum order, PiLover reserves the right to refuse to accept orders that exceed the availability of the goods the VENDOR has in stock.

2.9 The products sold by PiLover are primarily intended for technical and specialized use in the fields of electronics and/or information technology and, consequently, are suitable for professional use, study purposes, development and/or implementation of electronic and IT systems. They are, however, not directly suitable for final consumer use.
Therefore, PiLover shall not be held liable in any way for damages arising from non-compliant, improper and/or otherwise unsuitable use of the products sold.
The Client – being fully aware of the nature of the aforementioned products – undertakes to use the products sold by PiLover in accordance with their intended purpose.

Article 3

REGISTRATION ON THE SITE

3.1 The purchase of products on the SELLER’s website is permitted for both Registered Users and Guest Users.

3.2 To become a Registered User, the CLIENT must register on PiLover’s website. Registration is carried out by completing and submitting the appropriate registration form, which requires entering the following data: first name, last name, country, address, postal code, city, province, email address, password, and phone number. For those requesting electronic invoicing: tax code for individuals or VAT number (PEC or SDI) for companies.

3.2.1 Users may also make purchases without creating a registered account (“Guests”). In such cases, it is still necessary to provide all the information required for correct order processing and shipping. The data provided will be processed in accordance with the Privacy Policy. Guest purchases do not allow access to the functionalities reserved for Registered Users, such as viewing order history, managing favorites, or other personal area features.

3.3 The CLIENT guarantees the truthfulness, accuracy, and completeness of the information provided both at the time of registration and during the checkout process.

The CLIENT, besides, commits to releasing from liability and compensating the VENDOR for any damage or compensation obligation and/or pecuniary penalty PiLover may incur due to any violation of the rules provided for the registration or the purchase of products on the site.

3.4 The VENDOR reserves also the right to exclude the registered user from the site in case the user does not respect the conditions in article 5 clause 2 (Rejection of order) of these GENERAL TERMS or in case such exclusion is necessary to end irregularities perpetuated by the CLIENT.

3.5 The CLIENT commits to being the sole user of their credentials, preventing any third party the access in their name.

Besides, the CLIENT commits to guaranteeing the secrecy of their own credentials.

3.6 The registration to the site is totally free.

3.7 If the CLIENT is interested, they can sign up for PiLover Newsletter. This is free and optional and can be done on the PiLover site by giving the e-mail address where the CLIENT intends to receive the communications. The signed up CLIENT will receive periodic updates on PiLover’s activities, promotions, sales, new products on sale and communications about products sold on the site, by email. The CLIENT can unsubscribe from the Newsletter at any time.

Article 4

PURCHASE

4.1 To proceed with a purchase, the CLIENT will have to select the product or products they want to buy, from the specific electronic catalogue.

Then, by following the instructions clarified on the site, the CLIENT will have to fill and send to PiLover the order form in electronic format.

After this, the product will be automatically inserted in the “cart” and the CLIENT will be able to select the payment method and view the GENERAL TERMS.

Then the CLIENT will have to click the “PayPal” button.

Before sending the purchase order, the CLIENT will still have the chance to correct possible mistakes by clicking on the previous page to modify their choices.

After clicking on the “PayPal” button, a pop-up will automatically appear, this will direct the CLIENT to the PayPal site to proceed with the payment in a safe manner, by following PayPal’s instructions.

4.2 By sending their order, the CLIENT acknowledges and declares to have viewed all the indications provided during the purchase procedure and to fully accept the GENERAL TERMS as in article 1 (Acceptance of the General Terms) of this document.

4.3 The CLIENT will be able to view and follow the progress of their order, through the “ORDERS” area of their own account.

4.4 After sending their order, the CLIENT will receive a message on their personal email. With this message PiLover will confirm the correct receipt of the order and summarize it. In this email the estimated delivery date and the Order Number are specified, too.

The CLIENT commits to verifying the accuracy of the reported data and promptly notifying PiLover of possible mistakes.

4.5 The SELLER, after verifying stock availability, will send by email any acceptance of the order, which will also include an estimate of delivery times, in accordance with Article 7, paragraph 2 (Delivery) of these GENERAL TERMS AND CONDITIONS.

In any case the VENDOR guarantees to communicate to the CLIENT, by email or telephone, the possible non-acceptance of the order within three working days since receiving the email containing the summary.

4.6 PiLover will process the purchase order only after having confirmed the payment of the total amount due by the CLIENT.

If payment is not confirmed, not made, or is incorrectly executed, the contract between PiLover and the CLIENT shall be automatically terminated pursuant to Article 1456 of the Italian Civil Code. This provision mainly applies to contracts governed by Italian law; for clients based in other countries, contract termination shall be governed by the applicable local law concerning non-payment.

If such a case occurs PiLover undertakes to notify the CLIENT the termination and the resolution of the order by email, within three working days since receiving the summary.

In case partial payments have been made, PiLover commits to refunding the amount of money the CLIENT has already paid.

4.7 The CLIENT, as regards the contribution for the delivery expenses, is referred to art.7 (Delivery), as regards the right to withdrawal, to art. 8 (Withdrawal) of these GENERAL TERMS. As regards Privacy, the Client is invited to view the pertinent Art. 10 (Privacy Policy). The CLIENT’s personal data will be treated in compliance with what is provided for by the current legislation regarding the protection of personal data, as specified in the specific section containing information ex Art. 13 Reg. UE 2016/679 (GDPR).

4.8 The languages to be used to conclude the contract at issue are Italian and English.

4.9 The quotation is an offer and/or estimate sent by the SELLER to the CLIENT for the supply of products by the SELLER. Quotations may be requested from the SELLER exclusively via email or through the “Quotations” page. Requests for quotations will be followed by a reply from the SELLER via email and/or pro forma invoice, which will include: feasibility, cost and delivery specifications, and terms and methods of payment. Quotations are subject to these Terms and Conditions (“GENERAL TERMS”) and may concern products not necessarily included in the SELLER’s catalogue and/or stock. The SELLER also reserves the right to refuse, modify, or cancel quotations and/or their terms at any time. Unless otherwise specified and/or agreed, quotations are valid for 10 calendar days and require explicit acceptance by the CLIENT in order to be converted into an order.

Article 5

REJECTION OF ORDERS.

5.1 PiLover reserves the right to refuse or cancel orders by a CLIENT in case there is an underway controversy with the same CLIENT.

If such is the case, anyhow the VENDOR commits to notifying the CLIENT, by email or by phone, the non-acceptance of the order within three working days since receiving the summary.

5.2 The VENDOR, besides, reserves the right to refuse or cancel orders made by a CLIENT in case: the CLIENT has already violated these GENERAL TERMS in the past; the CLIENT has provided false data regarding their name, surname, birth date, birth place or email address; the CLIENT has been involved in frauds of any nature.

In such cases, anyhow the VENDOR commits to notifying the CLIENT, by email or by phone, the non acceptance of the order within three working days since receiving the summary.

5.3 In conformity with what is provided for by Art. 2 clause 6 of these GENERAL TERMS, PiLover reserves also the right to refuse all purchase orders that exceed their own stock availability.

Article 6

PAYMENT

6.1 Payment for purchases made via the website may only be made through the PayPal platform, which manages all payments. PayPal allows payment with the CLIENT’s PayPal account, credit/debit cards, Apple Pay, and other methods available on the platform. For purchases made via email, PiLover only accepts bank transfers. In this case, payment instructions will be provided directly by email.

6.2 Upon completion of the online transaction, PayPal will charge the amount due for the purchase and transfer it to the SELLER’s account.

6.3 PiLover will not have access to the CLIENT’s banking or financial information. All information entered on the PayPal website is managed exclusively by PayPal and is neither processed directly by PiLover nor shared or transferred to it in any way.

6.4 In all cases when the contract is dissolved or the order is not accepted or cancelled, the VENDOR commits to refund the CLIENT the amount possibly remitted to the VENDOR’s account.

All the above mentioned payments will be made by PiLover to the CLIENT’s PayPal account.

Once the VENDOR has made the payment refund, the VENDOR cannot be deemed responsible for possible delays or omissions of the credit transfer.

Article 7

DELIVERY

7.1 PiLover accepts orders for delivery within Italian territory, including islands, with the exception of Livigno, Trepalle, Campione d’Italia, Vatican City, and San Marino. Orders with delivery in Europe are also accepted, with some exceptions indicated on the “Shipping” page. For further details on the locations served, please consult the “Shipping” page.

7.2 All deliveries will be made through trusted couriers and/or carriers of the SELLER. The times indicated in the order confirmation email are indicative estimates and may be subject to variations due to causes beyond the SELLER’s control.

7.3 The delivery fee of products will be charged to the CLIENT and will be clearly notified before shipping the order.

The delivery fee will always be specified separately from the cost of the product.

In no circumstance will the CLIENT be required to pay more than what specified as total amount of the order.

7.4 To the purpose of issuing a possible invoice, the data communicated by the CLIENT at the time of the order will be referred to.

After the CLIENT has sent the purchase order, the CLIENT will no longer be able to make any request regarding the invoice issue.

Moreover, the CLIENT cannot ask for any variations to the invoice, after its emission.

7.5 Upon shipment, PiLover will issue an accompanying document for the product(s) sold, exclusively for Non-Consumer Clients.

7.6 The delivery will take place to street level unless:

  • Both parties agree otherwise;
  • the VENDOR tells the CLIENT that the delivery will take place to a specified floor at the CLIENT’s address.

Upon delivery by the carrier, the CLIENT has to check:

  • that the packaging, sealing material included, is intact, not damaged or wet or otherwise tampered with;
  • that the number of the packages delivered corresponds with what specified in the accompanying document/order confirmation email.

In case the CLIENT observed such or other anomalies in the package received, they commit to accepting the package under reserve, contextually indicating, on the delivery document of the carrier, the anomalies observed.

7.7 The CLIENT undertakes to immediately notify PiLover in all cases where packaging is damaged or tampered with, as well as whenever the delivered goods differ from those indicated in the accompanying documents/order confirmation email.

7.8 If the products cannot be delivered to the address indicated by the CLIENT, they will remain stored at the carrier’s warehouse for a period depending on the carrier. Please refer to the “Shipping” page.

Within the aforementioned period, the CLIENT may collect them at the address indicated by the carrier. In case of missed collection, the product will return to the VENDOR’s storage.

In case of second shipment, if the product returns to the VENDOR, the fees of the second shipment, together with possible related extra charges will be charged entirely to the CLIENT.

7.9 Absence of the CLIENT at the time of delivery by the courier. It is the CLIENT’s (recipient’s) responsibility to be available during the delivery of the shipment (order) and to provide a correct and recognizable delivery address.

If the CLIENT is not available during the courier’s delivery attempts, or has provided PiLover with an incorrect/unreachable address, the CLIENT shall bear the responsibility of collecting the shipment by going to the pick-up point designated and/or agreed with the courier (where the package will be temporarily held). The CLIENT shall also be responsible for obtaining the necessary information required for such collection.

If the CLIENT is absent at the delivery address, or fails to collect the package at the courier’s pick-up point, the courier (according to its own timeframes) may return the shipment to the sender (PiLover).

In such a case, PiLover will contact the CLIENT for a possible second delivery, requesting reimbursement of storage and return shipping costs (back to PiLover), as well as the costs of the second delivery to the CLIENT. In the absence of a response from the CLIENT to such communication within five (5) business days, PiLover shall retain the uncollected goods and consider the CLIENT in default, refunding the CLIENT the balance of the order while withholding the costs incurred by PiLover for the initial delivery, storage, and return.

7.10 In case of a delayed or missed delivery, the CLIENT can contact PiLover at the following address support@pilover.com.

Article 8

WITHDRAWAL

8.1 Where the CLIENT qualifies as a consumer under applicable European consumer protection laws – and, for Italian clients, under Article 3, paragraph 1, letter a) of Legislative Decree No. 206/2005 (Italian Consumer Code) – they are entitled to withdraw from the contract without penalty and without providing reasons, in accordance with the procedures set out in Directive 2011/83/EU on consumer rights and, for Italian clients, Articles 54 et seq. of Legislative Decree. 206/2005.

8.2 To exercise their rights of withdrawal, the CLIENT has to show their willingness to rescind the contract within fourteen solar days starting from the delivery of the product. The CLIENT, when surfing the site or sending a purchase order to the PiLover.com site is explicitly made aware of their right of withdrawal as referred to in this paragraph.

8.3 To exercise the right of withdrawal, the CLIENT must: fill out a withdrawal form in their own hand, expressly stating their intention to withdraw from the contract, and send it to the SELLER together with the proof of purchase of the order (invoice or order summary email sent to the CLIENT at the time of purchase) as specified in Art. 4 clause 5 (PURCHASE).

The intention to withdraw from the contract must be communicated via certified email (PEC) to the following address: amministrazione@pec.pilover.com

8.4 Without any undue delay and anyhow within fourteen days since the date the communication regarding the preceding clause was sent, the CLIENT shall have to send PiLover back the products previously purchased.

Return address: Nadia Saddi, Via Arce 110, 84125 Salerno (SA)- Italia;

Besides, the CLIENT takes complete responsibility related to the shipping until the products at issue actually arrive at PiLover’s warehouse.

8.5 The direct costs of returning goods in the event of exercising the right of withdrawal shall be borne by the CLIENT, in accordance with Article 57 of Directive 2011/83/EU on consumer rights and, for Italian clients, Article 57 of Legislative Decree No. 206/2005 (Italian Consumer Code).

8.6 Besides, the CLIENT also assumes full responsibility for the following:

  • the decrease of value of the goods due to inappropriate and not diligent use such as to compromise their integrity and possible future use;
  • the absence of integral elements of the product (such as accessories, cables, handbooks, etc.);
  • the absence or opening of the original packaging;
  • any damage to the product resulting from causes other than transportation.

In all such cases, PiLover will consider the goods as lacking the integrity required to be deemed as new and therefore resalable as new, and will consequently reduce the amount of the refund or even completely revoke the CLIENT’s right of withdrawal.

In such a case of losing their right to withdrawal, the damaged product will immediately be at the CLIENT’s disposal. They will be able to pick it up at any time at their own expenses.

8.7 In the event of withdrawal from the contract, unless exclusions or devaluations apply, PiLover will refund the CLIENT all payments received, including the costs of the initial delivery, except for any additional costs arising from the CLIENT’s choice of a delivery method other than the least expensive standard method offered by PiLover.

The refund will be made without undue delay and in any case within 14 days from the moment PiLover was informed of the CLIENT’s decision to withdraw, pursuant to Article 56 of Legislative Decree No. 206/2005 (Italian Consumer Code) and Article 13 of Directive 2011/83/EU. However, PiLover may withhold the refund until receipt of the goods.

The refund will be made in the CLIENT’s PayPal account. If the CLIENT does not have such account, PiLover will arrange the payment of the amount due via bank transfer.

Once the payment order has been issued, the VENDOR cannot be held responsible for any delays or omissions in the transfer of funds.

8.8 PiLover commits to promptly informing the CLIENT in case the product proves damaged during the transport, to allow the CLIENT to promptly file a complaint against the carrier, and, if insured, to require the refund of the value of the good.

Any damage to the product will nullify the withdrawal request.

Anyhow, the damaged product will promptly be made available to the CLIENT who may ask for it to be returned at their own expenses.

The VENDOR in any case is not responsible for any damage, theft or loss of goods returned by uninsured shipping.

8.9 The CLIENT’s right of withdrawal is in all cases subject to the substantial integrity of the good.

Besides, the CLIENT commits to returning the product in a normal state of conservation, and guarantees that the product has been kept and used with normal diligence care.

8.10 Any unclaimed products shall be deemed abandoned after 30 days from the opening of the case.

Article 9

WARRANTY

9.1 The provisions of this article apply exclusively to CLIENTS who qualify as consumers under Article 3, paragraph 1, letter a) of Legislative Decree No. 206/2005 (Italian Consumer Code), and only for the sale of consumer goods. For consumers residing in other Member States of the European Union, the provisions of Directive 2011/83/EU on consumer rights, as implemented by national legislation, shall likewise apply.

9.2 For most of the products sold by PiLover.com – being primarily instrumental or experimental-use goods – the warranty provided by the Consumer Code does not apply, as these goods are intended for experimental use and any malfunction caused by assembly or improper use does not constitute a lack of conformity.

9.3 In all cases provided for by clause 1 of this article, if the product does not comply with what provided for in the contract, the CLIENT is entitled to the recovery of the conformity of the product by means of restoration or substitution free of charge.

Alternately to this, the CLIENT may also ask for a discount or the dissolution of the contract.

9.4 The SELLER, in accordance with Article 130 of Legislative Decree No. 206/2005 (Italian Consumer Code) and Articles 3 et seq. of Directive 1999/44/EC, as implemented in Italy, reserves the right to reject the CLIENT’s request where the chosen remedy is objectively impossible or excessively burdensome compared to available alternatives.

9.5 In all cases considered in clause 1 of this article, PiLover is responsible of possible non conformity, if this arises within two years since the delivery.

The CLIENT though, lose the warranty if they do not report the defect within two months since finding it out.

This warranty does not apply to the sale of instrumental and/or experimental goods, and in any case, to the sale of goods not falling within the definition provided by the Consumer Code.

This warranty, in any case, does not apply to the sale of goods to ‘non-consumer’ CLIENTS, i.e. legal entities, non-natural persons with non-profit purposes (associations, foundations, committees, schools, and universities), and natural persons qualifying as ‘professionals’ or entrepreneurs (including sole proprietorships) who enter into a contract for professional/business purposes.

Furthermore, this warranty does not apply in the event of tampering and/or improper use of the product by the purchaser.

9.6 The CLIENT, qualifying as a consumer under Article 3, paragraph 1, letter a) of Legislative Decree No. 206/2005 (Italian Consumer Code) and Directive 2019/771/EU on the sale of goods, undertakes to report any lack of conformity of the products by contacting the SELLER at the following email address: support@pilover.com.

PiLover commits to give confirmation to the communications regarding a possible lack of conformity and informing the CLIENT about feasible solutions.

9.7 Any unclaimed products shall be deemed abandoned after 30 days from the opening of the case.

Article 10

APPLICABLE LAW AND JURISDICTION

10.1 Contracts concluded with PiLover are deemed to be concluded in Italy and are governed by Italian law, in accordance with the applicable law of the European Union.

10.2 Where the CLIENT qualifies as a consumer under Article 3, paragraph 1, letter a) of Legislative Decree No. 206/2005 (Italian Consumer Code) and Directive 2011/83/EU on consumer rights, the territorial jurisdiction for the resolution of any civil dispute arising from this contract shall be that of the court of the consumer’s place of residence.

10.3 In all cases where the CLIENT is not a consumer, the exclusive territorial jurisdiction shall be that of the Court of Salerno.

10.4 The consumer CLIENT is hereby informed that the European Online Dispute Resolution (ODR) platform is available at the following link: http://ec.europa.eu/consumers/odr/. Through this platform, the consumer can access the list of ADR entities, consult their websites, and initiate an online dispute resolution procedure, in accordance with Articles 17 et seq. of Directive 2013/11/EU on ADR.

10.5 The consumer CLIENT retains the right to bring the matter before the competent court at any time, even after any attempt at out-of-court dispute resolution (ADR) procedures. Nevertheless, the CLIENT is encouraged to first contact PiLover at the following certified email address (PEC): amministrazione@pec.pilover.com, in order to facilitate an amicable resolution of the matter.