{"id":9722,"date":"2019-08-11T18:06:30","date_gmt":"2019-08-11T16:06:30","guid":{"rendered":"https:\/\/www.pilover.com\/?page_id=9722"},"modified":"2026-08-17T13:59:35","modified_gmt":"2026-08-17T11:59:35","slug":"support-and-faq","status":"publish","type":"page","link":"https:\/\/www.pilover.com\/en\/support-and-faq\/","title":{"rendered":"Support &#038; FAQ"},"content":{"rendered":"\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<pre class=\"wp-block-verse\">Hi, welcome to our Privacy and Cookie Policy section. In this section you will find <strong>all the information<\/strong> you need about <strong>support<\/strong>, <strong>returns<\/strong>, and the frequently asked questions (<strong>FAQ<\/strong>) we receive. If you don\u2019t find what you\u2019re looking for, we invite you to <strong>contact us<\/strong> through the e-mails listed in the FAQ contacts. <\/pre>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"domande-frequenti-faq\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#cc0000\" class=\"has-inline-color\">Support and Frequently Asked Questions (FAQ)<\/mark><\/h2>\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n<h3 class=\"wp-block-heading\" id=\"come-posso-contattarvi\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#006d01\" class=\"has-inline-color\">How can I contact you?<\/mark><\/h3>\n\n<p class=\"wp-block-paragraph\">You can reach us at the following contacts. We always reply within <strong>24 hours<\/strong> on working days: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>For general information and quotations: <strong>info@pilover.com<\/strong><\/li>\n\n\n\n<li>For support with placed orders: <strong>support@pilover.com<\/strong><\/li>\n<\/ul>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"come-fatturate\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#006d01\" class=\"has-inline-color\">How do you invoice?<\/mark><\/h3>\n\n<p class=\"wp-block-paragraph\">We issue electronic invoices for VAT-registered businesses and, upon request, also for private customers. We are VAT-exempt and do not apply VAT to invoices.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"pilover-e-un-approved-reseller-raspberrypi\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#006d01\" class=\"has-inline-color\">Is PiLover an &#8220;Approved Reseller Raspberry Pi&#8221;?<\/mark><\/h3>\n\n<p class=\"wp-block-paragraph\"><strong>No<\/strong>, we are not an \u201cApproved Raspberry Pi Reseller\u201d, <strong>but<\/strong> Raspberry Pi is an <strong>open-market product<\/strong>, and we purchase it directly from the <strong>official distribution network<\/strong>. This means you will always find the <strong>full range of Raspberry Pi products with us<\/strong>.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"quali-marchi-vendete\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#006d01\" class=\"has-inline-color\">Which brands do you sell?<\/mark><\/h3>\n\n<p class=\"wp-block-paragraph\"><strong>PiLover is an Approved Reseller of Adafruit, Pimoroni, and UuGear.<\/strong> We also resell brands such as Omzlo, Pololu, Argon40, RetroFlag, OzzMaker, 4Tronix, 8086, Bopla, Corona, Espressif, Fitec, Sparkfun, SmartiCase, and many others.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"perche-non-riesco-a-inserire-piu-unita-di-uno-stesso-oggetto-nel-carrello\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#006d01\" class=\"has-inline-color\">Why can\u2019t I add more than one unit of the same item to the cart?<\/mark><\/h3>\n\n<p class=\"wp-block-paragraph\">Some products are subject to purchase limits due to limited availability from our suppliers. Therefore, you may only purchase one unit of these items per order, in order to ensure availability for everyone.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"in-quali-nazioni-vendete\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#006d01\" class=\"has-inline-color\">In which countries do you sell?<\/mark><\/h3>\n\n<p class=\"wp-block-paragraph\">Currently, we sell in <strong>Italy<\/strong> and throughout the <strong>European Economic Union<\/strong>. You can find more details on the <a href=\"https:\/\/www.pilover.com\/en\/shipping-and-payment\/\">shipping &amp; payment<\/a> page.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"in-che-lingua-possiamo-comunicare\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#006d01\" class=\"has-inline-color\">In which languages can we communicate?<\/mark><\/h3>\n\n<p class=\"wp-block-paragraph\">We speak Italian, English, Spanish, and Portuguese. Feel free to contact us in any of these languages.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"voglio-annullare-il-mio-ordine-come-faccio\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#006d01\" class=\"has-inline-color\">I just placed an order but I want to cancel it, is that possible?<\/mark><\/h3>\n\n<p class=\"wp-block-paragraph\">An order can be <strong>cancelled<\/strong> if it has <strong>not<\/strong> yet been <strong>shipped<\/strong>. Cancellation does <strong>not incur penalties or additional costs<\/strong>. <\/p>\n\n<p class=\"wp-block-paragraph\">To cancel an order, please send us an email at <strong>support@pilover.com<\/strong>, including the <strong>order number<\/strong> and <strong>clearly<\/strong> stating your <strong>intention<\/strong> to <strong>cancel<\/strong> the order. <\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"prodotto-difettoso\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#006d01\" class=\"has-inline-color\">I received a defective product, what should I do?<\/mark><\/h3>\n\n<p class=\"wp-block-paragraph\">If a product has a defect or fault, please contact us at <strong>support@pilover.com<\/strong>.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>In your email, please include:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">1. A <strong>detailed description<\/strong> of the malfunction and the <strong>context<\/strong> in which it occurs (e.g., libraries used, wiring diagram).<br\/>2. As much <strong>supporting material<\/strong> as possible, such as <strong>error codes<\/strong>, <strong>videos<\/strong>, or <strong>photos<\/strong>.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"recesso\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#006d01\" class=\"has-inline-color\">I changed my mind, can I return the products I purchased (Right of Withdrawal)?<\/mark><\/h3>\n\n<p class=\"wp-block-paragraph\">The right of withdrawal is <strong>guaranteed to private customers <\/strong>within <strong>14 days<\/strong> of receiving the order, provided that the <strong>product(s) remain intact<\/strong>.<br\/>This right <strong>does not apply to professionals<\/strong> (VAT holders, companies, schools, associations).<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"recesso\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#006d01\" class=\"has-inline-color\"><strong>How do I request a return (Withdrawal)?<\/strong><\/mark><\/h3>\n\n<p class=\"wp-block-paragraph\"><strong>To initiate a cancellation<\/strong>, simply click on the \u2018<strong>Cancellation of the contract\u2019<\/strong> link at the bottom of every page on the website, even if you made your purchase without an account, as set out in point 8 of our <a href=\"https:\/\/www.pilover.com\/en\/terms-and-conditions\/\">terms and conditions<\/a>.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"recesso\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#006d01\" class=\"has-inline-color\"><strong>How can I delete my account?<\/strong><\/mark><\/h3>\n\n<p class=\"wp-block-paragraph\">When you log in to <strong>your personal account<\/strong> using your login details, you\u2019ll find the \u2018<strong>Delete account<\/strong>\u2019 section on the \u2018Account details\u2019 page. To complete your deletion request, you will need to confirm your identity by entering your password again.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hi, welcome to our Privacy and Cookie Policy section. In this section you will find all the information you need about support, returns, and the frequently asked questions (FAQ) we receive. If you don\u2019t find what you\u2019re looking for, we invite you to contact us through the e-mails listed in the FAQ contacts. 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